Hey there, neighbor—
The temps dropped, the plows rolled, and we kept building anyway. This quarter we opened a new fiber market in Rifle, lit up more gig-capable wireless zones, welcomed neighbors switching back from Starlink for stability and latency, and handled a tough fiber cut in Castle Valley the mountain way: quickly, transparently, and with a hardening plan.
Here’s what’s in this issue:
New market in Rifle (fiber-only)
- Gig-capable wireless now live in select areas
- Employee Spotlight: General Manager, Ande Grillo
- Castle Valley fiber cut: what happened and what we changed
- Why some Starlink users are switching back to Pathfinder
- Tech U: a quick winter tip + SmartBiz for local businesses
- Can you solve this quarter’s riddle?
Let’s dive in.
Hometown Highlights: Our People & Our Places
Hello, Rifle — Fiber-Only and Fast
We’ve brought Pathfinder fiber to the new Rifle Apartments community. Expect symmetrical speeds, low latency, and local support from people who know the Valley.

We even have an intro special:
Gig-Capable Wireless, Now in More Spots
Some addresses that can’t pull fiber yet can still fly. Our upgraded wireless gear is now gig-capable in select areas—great for home offices, streamers, and “everyone’s home for the holidays” traffic.

Employee Spotlight:
Ande Grillo – Born Here, Building Here
When Ande Grillo talks about internet in the Valley, he isn’t guessing. He grew up here, back when “going online” meant dial-up tones, strict time limits, and a stack of AOL CDs on the counter.
Today, what still bothers him is how geography dictates who gets real service: plenty of options on the valley floor, far fewer in the hills. His answer is simple: build more paths.

“There are only a few ways in and out of the Valley by road,” he says. “We don’t want the internet to work that way.”
The turning point came on a project where a national provider quoted an outrageous construction cost to a local customer—then backed out even after the customer agreed. “That was the moment we knew they’d never prioritize our community,”
Ande says. “If we wanted a network that worked for us, we had to build it, manage it, and stand by it ourselves.”
Since then, Ande’s led projects that didn’t look possible on paper, like bringing fiber ten miles up Castle Creek Valley through rough terrain and rougher weather. The secret wasn’t magic gear; it was partnership. Crews from vendors like Sturgeon Electric and strong cooperation from the City of Aspen and Pitkin County Road & Bridge turned a long shot into a live connection.
Ask him what really moves the needle for getting Pathfinder onto a new street, and he doesn’t hesitate: local champions.
“Demand matters, but what makes it real is a property owner, HOA, or building owner who’s willing to host equipment or conduit. Those partnerships are how we cross the last mile.”
Looking ahead, Ande’s focused on expanding high-speed wireless, growing our fiber footprint in Basalt, deepening the partnership that powers free Wi-Fi at Basalt River Park, and rolling out new security and advertising tools to help local businesses compete.
When he’s not talking infrastructure, you’ll find him at Village Smithy over a plate of Huevos Rancheros or hauling friends up to Glenwood Caverns to show off the valley he’s working so hard to keep connected.
And yes, he’ll still tell you that turning a misbehaving router off and back on is underrated.
Have a question for Ande or want Pathfinder on your street?
Reach us at
Networks & Neighbors
Castle Valley: What Went Wrong & What We Fixed
In October, our partner Holy Cross (we lease space on their power poles) accidentally cut our fiber in Castle Valley, causing roughly two days of downtime. That’s frustrating—we know, and we’re sorry.
We got crews on site as fast as conditions allowed, restored service, and we’re hardening that segment with extra resiliency where feasible.
If you were impacted and still have questions or want to share your story, we want to hear from you.
Starlink Who? Why Some Neighbors Are Switching Back from Starlink
Stability you can count on (not “great one day, shrug the next”)
Lower latency for video calls, POS, and gaming
Local support from techs who live here and show up fast
Tech U: Holiday Wi-Fi Without the Headaches
Turn on Guest Wi-Fi before visitors arrive
- Put smart TVs, consoles, and work devices on your main network.
- Send visitors to a separate Guest SSID with its own password.
- Change the guest password after the holidays.

Need help setting it up? We’ll walk you through it
Small Backup, Big Difference: Add a UPS to your router
Winter flickers can reboot gear and knock smart devices offline mid-update.

up through short outages.
Plug the ONT (the little fiber “modem”) into the UPS too.
Plug the PoE power brick (the small adapter that powers your outdoor radio/antenna) into the UPS as well.
Want a quick recommendation sized for your setup?

SmartBiz: Is Your Business Ready for the Holiday Rush?
December fills the Valley—and your Wi-Fi. If you run a café, clinic, shop, or studio, SmartBiz by Pathfinder keeps things smooth when everyone’s in town at once.
Why get it now (before the crush):
Four lanes, one box: Owner, Staff, POS, Guest—so your registers and back office don’t fight guest traffic.
Guest Wi-Fi that helps marketing: branded splash page + simple usage reports for timely offers.
Automatic failover: if the line blips, POS and calls stay up.
Unlimited data 99.9% SLA: predictable and ready for peak days.
Local support: techs who live here—and show up fast.
Ideal for: cafés and restaurants, retail, clinics, salons, galleries, small offices, and busy short-term rental lobbies.
Timing: Installs book up fast before the holidays. If you’re already a Pathfinder customer (residential or business), we can upgrade you to SmartBiz and schedule the swap so you’re ready for the rush.
Learn more: See SmartBiz Options | Ask about upgrade timing
Riddle of the Quarter
Last Quarter’s Riddle:
I’m light as a feather but can hold up a truck. You can’t see me, but I’m always working—day and night, rain or shine. What am I?
I speak without a mouth and hear without ears. I have no body, but I come alive with wind. What am I?
This Quarter’s Riddle:
We’ll reveal the answer—and our favorite wrong guess—in next quarter’s newsletter.

Until Next Time, Neighbor
That’s a wrap on your Q4 update. From Rifle fiber to gig-wireless and winter hardening, we’re proud to keep the Valley connected—by locals, for locals.
As always, it’s about more than internet—it’s about the people, places, and stories that make this place home.
Got feedback, ideas, or a favorite wrong riddle guess? Hit reply and let us know—we really do read them.
Until next time,
The Pathfinder Team
P.S. Don’t forget to wave if you see us on a tower.


