Farr Shepherd moved to Colorado after being recruited for a technical job after graduating from a Midwest University. Twenty years later Farr is continuing to pioneer technology services to improve the lives of the communities where he has spent so much time. After starting Decypher Technologies (recognized as Best IT firm in Colorado in 2020 & 2021) Farr was fed up with the other Internet Service Providers providing sub-par customer service and the poor quality of internet being delivered to locations off the beaten path. “You take for granted how much high-speed internet is a part of your life until you don’t have it.” Farr teamed up with long time business partner Ande Grillo, putting their know-how to work and started Pathfinder. “It has been very fulfilling to hear from our customers that we cared enough to bring service to locations that had been overlooked for years. Customers were telling us that for the first time in years, their entire family can spend more time in Colorado because they finally had true high speed internet and could now enjoy the same services that were only available in a developed neighborhood.”
Ande has spent his entire life in the Pathfinder service area. As a Colorado native Ande is no stranger to the challenges of living in Colorado. “ We feel that you shouldn’t have to sacrifice living in a beautiful area like ours with small town amenities for “big city” connectivity.” As a Specialist in Wireless and Fiber Optic installation with Decypher, Ande was a natural fit for Pathfinder. He leads the charge in building out new towers, new fiber plants, and pioneering ways to bring service to those suffering with inferior quality internet. “Its encouraging when we receive calls from people in the community who are checking in regularly to find out when Pathfinder service will be available in their neighborhood. We are working hard every day to find out how blaze a new path and shed some light on those who feel like they’re living on the dark side of the moon.”
Aldair is a Pathfinder Technician. Originally from Chicago, Aldair moved to Colorado three years ago. He has a strong background in Computer Science, Manufacturing and Construction and is passionate about providing exceptional customer service. Aldair appreciates doing his part to help Pathfinder stand out from the crowd and offering his skills to the job.
Anthony is a member of Pathfinder’s Customer Service and Sales Team and you may hear his voice when you call us. Originally from Mexico, he moved to the Aspen area in 1987 and learned how to ski before he learned how to speak English! Anthony loves helping people and is passionate about providing superior Customer Service for our customers. His background lends itself well to the role having been in the personal training and a property management industries in the past.
Cheyenne is Pathfinder Broadband’s Executive Assistant. She comes to the team with a strong background in the Wellness & Beauty Industry and as a luxury Spa Director. Cheyenne has a passion for Colorado’s great outdoors and for helping others to feel their best. Her positive attitude and enthusiasm for her work allows her to provide Pathfinder executives the support they need to maintain business operations successfully. Cheyenne says, “I am proud to be a part of such an amazing group of people that truly care their work and their customers.”
DaveDave is Pathfinder's Sales and Business Development Manager. He is an expert at discovering customer pain points and working with them to find the best solution for their needs. Dave's previous experience as a Technology Advisor with Pathfinder's sister company, Decypher Technologies and Sopris Surfers ISP lends to his success today. He has extensive technical expertise combined with an intimate knowledge of rural areas that are un- or underserved with fast, reliable internet.
Jacob may be a familiar name to subscribers calling in for assistance as he works on the phone and email support in the front lines. Jacobs enjoys working with the Pathfinder team to bring high speed internet to the hard to reach places throughout the Colorado Rockies by using the latest wireless and fiber technology. Says Jacob, "I am proud to be a part of a local business that provides not only a reliable, high speed internet connection, but also amazing service."
JoshuahDay in and day out Joshuah is working out in the field to bring service to new subscribers. Working safely through the COVID-19 pandemic, Joshuah has been undeterred in his drive to make customers happy. “My goal is to go the extra mile every time and leave the subscriber online and happy.” He is passionate about his work in the field and feels that internet is a crucial part of human interaction and connection, making the world seem smaller and others closer. Joshuah appreciates being hands-on in providing a service that is crucial to people’s daily lives.
Julio is a Systems Administrator for Pathfinder. He is originally from Puerto Rico and has always had a talent for technology. He began his professional IT career in 2012 in Silicon Valley. From there, Julio began building his technical skillset, including business IT infrastructure builds and support, and working for PathFinder’s sister company Decypher Technologies as a Technician. Having this experience across different networks and systems makes him a perfect fit to manage PathFinder’s varied server infrastructure.
Julio understands the importance of reliable internet, fast response times, and competent customer support. He strives to keep improving on Pathfinder’s services for subscribers.
Kaytie is a Pathfinder Customer Service Representative. She was born and raised in the Roaring Fork Valley and prior to joining the team, Kaytie was a happy Pathfinder customer! Her experience in the field of customer service leaves her well versed in her role helping to meet the needs of Pathfinder customers.
Kim is a Pathfinder Customer Service Representative.
Nate is Pathfinder's Fiber Construction Supervisor. He moved to Colorado in 2008 from Arizona and has worked in the IT construction field for over 10 years. Outside of work, Nate spends as much time as possible with his family in the great Colorado outdoors where they like to fish, hunt, camp, and ride dirt bikes. Having first-hand experience with lack of or poor quality internet service, he's excited about his role with Pathfinder, helping to bring internet to our hard-to-reach areas.
Phoebe has been in the area for decades and was a familiar face to many who would regularly visit FedEx for expedited service. Phoebe now applies her passion for excellence to the Pathfinder subscribers working the front lines to enhance our subscribers experience. She loves working at Pathfinder because the team is hard-working and passionate about what they do all with a smile on their face.
TabithaTabitha is a Colorado native and has been working in technology for over 20 years. Currently Tabitha is a champion for process within Pathfinder, pioneering ways to enhance the customer service experience. She loves working for Pathfinder because she appreciates how Pathfinder is always looking for ways to improve the customer experience and is truly motivated by bringing service to those who need and appreciate it.
Whelan has enjoyed living in the Roaring Fork Valley since 1993, after growing up in Alabama and graduating from the University of Alabama. For the past 19 years he has worked for the City of Aspen as the IT Support Coordinator, managing Aspen Fiber, and helping start up Aspen Community Broadband. Whelan brings his wealth of IT and infrastructure knowledge to the Pathfinder team as the new Director of Mountain Fiber Development. Whelan embodies the “work hard, play hard” lifestyle, spending his free time camping, fishing, trail running, riding the mountains, and surfing the rivers. “All of my hard work has landed me in an opportunity to do what I love to do, build out fiber optics to provide fast, reliable, and affordable broadband to the Western Slope!”.