Privacy

Last Updated: September 20, 2024 

Introduction 

Pathfinder LLC (“Pathfinder,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our internet services (“Services”). 

Information We Collect 

We collect two types of information: 

  1. Information You Provide:
  • Account Information: Name, address, phone number, email address, and payment details. 
  • Usage Data: Information about your use of our internet services, including IP addresses, bandwidth consumption, connection times, domain name queries, and websites visited. 
  • Customer Support Interactions: Records of your interactions with our customer support team, including inquiries, troubleshooting, and service requests. 
  1. Information Automatically Collected:
  • Device Information: Information about your device, such as your IP address, device type, operating system, and browser. 
  • Network Traffic Data: Information about your internet traffic, including websites visited, domain queries, content downloaded, and service usage (e.g., streaming or gaming). 

How We Use Your Information 

We use your information to: 

  • Provide and Maintain Services: Deliver internet services, troubleshoot issues, and optimize network performance. 
  • Manage Your Account: Process payments, update your account information, and communicate with you about your account. 
  • Protect Against Fraud: Detect and prevent fraudulent activity, account misuse, or unauthorized access. 
  • Improve Our Services: Analyze usage data to identify trends, optimize network performance, and improve service offerings. 
  • Traffic Management: Manage network traffic to maintain service quality, including enforcing bandwidth limits and optimizing service availability. 
  • Comply with Legal Requirements: Assist with lawful requests from law enforcement or regulatory agencies, including lawful interception of communications and data. 

Sharing Your Information 

We may share your information with: 

  • Law Enforcement and Regulatory Agencies: In response to lawful requests or subpoenas from law enforcement or government agencies. 
  • Service Providers: With third-party providers who assist us in delivering our services, such as billing, network maintenance, and customer support. 
  • Business Partners: In limited cases, we may share information with business partners who offer complementary products or services. 
  • Advertisers: We do not share personally identifiable information with advertisers, but may provide anonymized usage data for marketing purposes. 

Data Retention 

We retain usage data, including network traffic information, for as long as necessary to provide services and comply with legal obligations. For operational purposes, such as troubleshooting, improving services, and meeting legal requirements, we may retain history and network logs for up to 3 years. 

Data Security 

We implement industry-standard encryption and security measures to protect your data in transit and at rest. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data. 

User Responsibilities: You are responsible for safeguarding your account credentials. We recommend using strong passwords. 

Customer Transparency Tools 

We provide customer portals where you can: 

  • Review your internet usage data, including bandwidth consumption. 
  • View and manage billing details, payment history, and account activity. 

Your Rights 

Depending on your jurisdiction, you may have the right to: 

  • Access and Correct: Access and correct your personal information. 
  • Delete: Request the deletion of your personal information. 
  • Opt Out: Opt out of marketing communications or specific data processing activities. 
  • Traffic Data Access: You may request access to records of your network usage data. 

Net Neutrality and Traffic Management 

Pathfinder does not engage in blocking, throttling, or paid prioritization of lawful internet traffic. We strive to treat all lawful internet traffic equally, without unfair discrimination or interference. 

Children’s Privacy 

We do not knowingly collect information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us. 

Parental Controls: We offer parental control tools that allow you to monitor and restrict internet access for children under 13. 

Changes to This Policy 

We may update this policy from time to time. If we make significant changes, we will notify you via email or through our Services. Your continued use of the Services following such notice means you accept the updated policy. 

Contact Us 

If you have questions or concerns, please contact us at: 

  • Phone: 970-808-0000 
  • Mailing Address: Pathfinder LLC, 1317 Grand Ave STE 200 Glenwood Springs CO 81601 

California Consumer Privacy Act (CCPA) Notice 

If you are a California resident, you have additional rights under the CCPA. Please see our CCPA-specific notice for more information.