Need a Hand? We’ve Got You.

When the Wi-Fi acts up or you’re trying to figure out a new feature, you shouldn’t have to dig through corporate jargon. That’s why we built this page. Here you’ll find straight-up answers to the most common questions, plus short videos that show you exactly how to fix things fast. No hold music, no runaround—just the info you need to keep your network humming.

Videos for How to Configure Your Network Using the CommandWorx App

Introduction to CommandWorx

Getting Started: Tap Settings in Navigation Bar

How To Setup a Mesh Satellite with the App

Setup Staff Network

How To Setup a Mesh (Wired)

Share Your Wi-Fi Network Password

Connecting Wired Devices to Your System

How To Change Your Network Name And Password

How To Setup Your System

Performing a Bandwidth Test using the App

Learn About Connected Devices In Your Network

Learn More About Enhanced Cybersecurity

Setting Up Your Wifi and App

Set Up Customer Portal

Set Up Network Resilience

Set Up Point of Sale Network

Frequently Asked Questions

APP SETUP

NETWORK SETUP

Go to Networks, tap the Point of Sale network, and tap Edit
- Tap to enable Wired and/or Wireless Network Access
  - When Wired Network Access is enabled, both Primary and Point of Sale wired devices will require manual approval when first connected
- Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
- Tap to enable or disable the following options:
  - Broadcast SSID: allows devices to discover the Wi-Fi network
  - Intra-Isolation: prevents devices on the Point of Sale network from connecting to each other. Only enable if all devices connect to the Internet independently and don’t communicate with other devices on the network.
  - Inter-Isolation: prevents devices on the Point of Sale network from seeing or being seen by devices on other networks, cannot be disabled
- Tap Save

Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?

Tap Content Restrictions
- See How do I set up Content Restrictions?

Go to Networks, tap the Point of Sale network, and tap Edit
- Tap to enable Wired and/or Wireless Network Access
  - When Wired Network Access is enabled, both Primary and Point of Sale wired devices will require manual approval when first connected
- Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
- Tap to enable or disable the following options:
  - Broadcast SSID: allows devices to discover the Wi-Fi network
  - Intra-Isolation: prevents devices on the Point of Sale network from connecting to each other. Only enable if all devices connect to the Internet independently and don’t communicate with other devices on the network.
  - Inter-Isolation: prevents devices on the Point of Sale network from seeing or being seen by devices on other networks, cannot be disabled
- Tap Save

Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?

Tap Content Restrictions
- See How do I set up Content Restrictions?

Go to Networks, tap the Staff network, and tap Edit
- Choose the Network Configuration:
  - Shared Password: all employees connect to the network using the same password, individual Staff profiles are not available
    • Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
  - Individual Passwords: create individual Staff profiles with unique auto-generated passwords, connected devices are associated with a specific profile
    • Enter a Network Name (SSID)
- Tap Save
Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?
Tap Content Restrictions
- See How do I set up Content Restrictions?
Tap Network Access Hours
- Tap the Network Hours dropdown, and select a schedule:
  - Always On: network is always available
  - Every Day: network is available for the same hours every day
  - Custom: network availability can be customized with a variety of time periods throughout the week
Tap Save

Go to Networks, tap the Customer Portal network, and tap the toggle to Enable Customer Portal

Tap Page Content
- Enter a Network Name (SSID)
- Enter a Page Heading
- Tap Upload and select a Cover Photo
- Select the Login Requirements
  - Email, First Name, Last Name: collect personal information for marketing purposes
  - None: will not collect personal information
- Tap the Anti-spam Content toggle to enable or disable marketing communications opt-in
  - When enabled, tap the Anti-spam Consent dropdown to select the Anti-spam Consent type
  - Enter the Anti-spam Consent webpage URL or plain text
  - Please check if Anti-spam Consent is legally required in your locality
- Tap the Terms of Service dropdown to select the Terms of Service type
- Enter the Terms of Service webpage URL or plain text
- Enter Button Text
- Tap Save

Tap Branding
- Tap Upload to select a Logo image
- Enter a Background Color hex code or tap the color block and select a color
- Enter a Font Color hex code or tap the color block and select a color
- Enter a Primary Button Color hex code or tap the color block and select a color
- Enter a Button Font Color hex code or tap the color block and select a color
- Tap Save

Tap Network Access Hours
- Tap the Network Hours dropdown, and select a schedule:
  - Always On: network is always available
  - Every Day: network is available for the same hours every day
  - Custom: network availability can be customized with a variety of time periods throughout the week
- Tap Save

Tap Network Security
- See How do I set up the Trusted List?
- See How do I set up Skipped Devices?
- See How do I set up Intrusion Settings?

Tap Customer Portal Visitors
- To adjust the Login Retention period:
  - Tap Edit
  - Tap the Login Retention dropdown and select a retention period
  - Tap Save
- To receive a list of customers who accessed the Customer Portal:
  - Tap Email Customer List File

Go to Networks, tap the + button, and tap Add Network
- Enter a Network Name (SSID) and Wi-Fi Password
- Select the broadcasting WiFi Bands and a Security Type
- Tap to enable or disable the following options:
  - Broadcast SSID: allows devices to discover the Wi-Fi network
  - Intra-Isolation: prevents devices on the Custom network from connecting to each other. Only enable if all devices connect to the Internet independently and don’t communicate with other devices on the network.
  - Inter-Isolation: prevents devices on the Custom network from seeing or being seen by devices on other networks, cannot be disabled
- Tap Save

Additional Network Settings

Tap the toggle of the following restrictions to enable or disable:
- Safe Search: filters out potentially offensive and inappropriate search results
- YouTube Restrictions: filters out potentially mature and inappropriate video content
- Block DNS over HTTPS: prevents resolving encrypted DNS requests
  - Does not prevent encrypted website traffic (e.g., https://abc.xyz)
- Block iCloud Private Relay: prevents routing web traffic through Apple’s iCloud service

Tap Content Restrictions
- Tap the dropdown menu to select a preset grouping of content categories
- Alternatively, tap the toggle of individual categories to enable restricting that type of content

Tap Applications
- Search for specific mobile applications
- Tap the mobile application to set restrictions
  - Block: total restriction
  - Always allow: no restriction
  - Allow for: restricted after a set amount of usage
- Tap the X to remove the mobile application restriction

Tap Websites
- Enter a website URL and tap the + button to set restrictions
- Tap Block or Always Allow
- Tap the X to remove the website restriction

Customer Portal

Staff Management

Alerts

CommandWorx offers a variety of Alerts relating to:
- Client and mesh device connectivity
- Internet service connectivity
- Content restrictions
- Network security
Each Alert includes a short description and the date/time it was triggered
Different Alerts provide additional relevant information, such as:
- IP address and name of the Device
- Website domain or URL that triggered the Alert
- Action taken against the cyberthreat
- Staff member’s name
- Content category
- And More

Devices

Go to Devices and tap the + button
Devices can be added by entering the Network’s Wi-Fi credentials on the Device or using WPS
To add via Wi-Fi credentials:
- Tap the dropdown and select which Network you want to add the Device to
- Connect the Device using the Network Name (SSID) and Password
To add via WPS (Devices page):
- Tap the dropdown and select which Network you want to add the Device to
- Tap the Connect button to enable WPS for 2 minutes
- Press the WPS button on the Device you want to add to the selected Network
To add via WPS (Point of Sale Network)
- Go to Networks and tap the Point of Sale network
- Tap the Connect Device via WPS button to enable WPS for 2 minutes
- Press the WPS button on the Device you want to add to the Point of Sale network

Network Resilience

Network Resilience enables support for a secondary Internet connection that can be used if there is an unexpected and extended outage of the primary connection
A secondary device is required, most commonly a cellular hotspot or smartphone
Network Resilience will detect when the primary connection stops responding and automatically switch to the secondary connection in approximately 90 seconds
When the primary connection is restored, Network Resilience will automatically switch back in approximately 90 seconds

Still Stuck? Let’s Talk.

If the FAQs and videos didn’t do the trick, our local team is here to help.
Drop us a note below and we’ll get you sorted—no bots, no endless loops, just real people who know your network.

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